Book Freelancer Privacy Policy

At Book Freelancer we are committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect process store and protect your personal information when you use our mobile application services and website. This policy is effective as of August 1, 2025.

Introduction

We collect only the data necessary for providing our services improving the user experience maintaining platform integrity and complying with applicable legal obligations including Council Directive EU 2021 514 and the Digital Services Act DSA.

You Provide Us With Data When You

• Create an account or register on Book Freelancer
• Submit listings including property or service offers
• Fill in verification forms or upload legally required documents
• Communicate with other users or our support team
• Contact service providers or respond to service requests
• Submit appeals complaints or content reports

The types of personal data we collect directly from you may include

• Full name and email address
• Location and address details
• ID or business verification documents such as national ID card or EU residence
• Photos and videos uploaded to listings or profiles
• Business details for agency or service provider registration

Data We Collect Automatically

When you use Book Freelancer we may automatically collect the following data

• Geolocation if enabled by the user
• Device permissions such as access to camera or gallery when uploading media
• Usage data including pages visited features used time spent and error reports
• IP address and time of access
• Analytics data used to improve platform performance and engagement

How We Use Your Data

Your data is used for the following purposes

• To create and manage user accounts
• To verify identities and improve trust and safety
• To facilitate communication between users
• To improve platform performance reliability and usability
• To prevent fraud abuse and illegal or duplicate content
• To personalize content and recommendations
• To comply with applicable legal and regulatory requirements

Payments and Financial Information

Book Freelancer does not process payments between users. Any payments for services or properties are handled directly between users outside of the platform. Book Freelancer does not store or process payment card details or banking information related to user transactions.

How We Store and Protect Your Data

Book Freelancer stores data in compliance with applicable security standards. We take appropriate technical and organizational measures to safeguard your personal information.

• All passwords are encrypted using secure hashing algorithms
• Verification documents and media are stored securely with restricted access
• User data is accessible only to authorized personnel
• Regular security audits and risk assessments are performed
• Law enforcement requests are handled only when legally required

Contact and Support

If you have any questions about this Privacy Policy or how your data is handled please contact help@bookfreelancer.com.